Refund & cancellation policy

Premium is online access to the Karu AI levels after the free ones (with their Read, Write and Play practice), for the account that was signed in when paying, for 1 month or 12 months. The free levels, the Daily Challenge, streaks and badges stay free.

Nothing is shipped. Premium is added to the account online, usually within seconds of the payment; the app shows it in Profile, with the date it lasts until. If it hasn't appeared within an hour, write to us with the order or payment ID from the receipt email.

Premium is not a subscription, so there is nothing to cancel: it ends by itself on the date shown, and no money is taken again. The free levels stay open after that. Premium can't be stopped partway for money back for the time left.

No refund once Premium is active. Because Premium starts straight away, a payment can't be refunded after Premium is active on the account, including for time not used.

Always refunded in full:

• a payment that failed but money was debited;
• being charged twice for the same purchase;
• a payment that went through but Premium was never added, if we can't fix it;
• a payment you didn't make or agree to (someone used your card or UPI without permission): write to us, and we check it and refund it in full.

Money debited for a failed payment usually comes back by itself within 5–7 working days. If it doesn't, write to us.

When you paid with Google Play in the app, Google Play took the payment, so Google Play's refund rules apply: ask for a refund in Google Play (Account → Payments & subscriptions → Budget & history), or write to us and we'll help.

Write to namastheyhindia@gmail.com with the account's email, the date and amount, and the order or payment ID from the receipt email. We reply within 2 working days. An approved refund goes back to the same UPI, card or bank account, usually within 5–7 working days.

This policy is governed by the laws of India, and nothing in it takes away your rights under Indian consumer law.